EPICENSEMBLESALE

At Epic Ensemble, our mission is to make sure you love every item you order from us, especially our trendy phone lanyards and accessories. However, we understand that sometimes things don’t work out as planned. If you need to return an item, we’re here to guide you through a smooth and hassle-free process.

30-Day Return Window

We offer a generous 30-day return period for most items. If you’re not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. This gives you ample time to review your new accessories and decide if they’re right for you.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Unused and Unworn: Items should be in their original, unused condition with all tags and packaging intact.
• Not Final Sale: Please note that some items, including those marked as final sale or personalized, may not be eligible for return.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

How to Return an Item

Returning an item is easy! Follow these simple steps:

1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Be sure to include your order number and reason for the return in your message.
2. Prepare Your Package: Once your return is authorized, securely package the item in its original packaging. Include all accessories, tags, and documentation that came with it.
3. Ship Your Return: Send your return package to the address provided by our customer service team. Please use a trackable shipping method to ensure your return reaches us safely. Note that return shipping costs are the responsibility of the customer, except in cases where the item received was damaged or incorrect.

Refunds and Exchanges

• Refunds: Once we receive your returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method and typically take 5-7 business days to appear in your account.
• Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you want.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will work quickly to resolve the issue, whether that means issuing a refund or sending a replacement. We apologize for any inconvenience and are committed to ensuring your satisfaction.

Need Help?

Our customer support team is here to assist you with any questions or concerns regarding returns. Don’t hesitate to reach out to us at [email protected] for prompt and friendly assistance.

Thank you for choosing Epic Ensemble! We appreciate your business and are dedicated to providing a positive shopping experience from start to finish.